Module 1  Daily Communications

unit 1  Introductions and Greetings

unit 2  Thanks, Congratulations, Agreements, and Good Wishes

unit 3  Making Requests and Asking for Information

unit 4  Offering Information and Help

unit 5  Making Apologies

unit 6  Saying Goodbye

Module 2  Front Office

unit 1  Reservations

unit 2  Check-in

unit 3  Concierge Service

unit 4  Check-out

unit 5  Operator

unit 6  Others

Module 3  Food and Beverage Service

Unit 1  Table Reservations

Unit 2  Welcoming Guests

Unit 3  Taking Orders

Unit 4  Serving Dishes

Unit 5  Paying Bills

Unit 6  Room Service

Unit 7  Bar Service

Module 4  Housekeeping

Unit 1  Welcoming Guests

Unit 2  Cleaning Rooms

Unit 3  Laundry Service

Unit 4  Miscellaneous Services 

Unit 5  Dealing with Emergencies